Mail/Fax Order Form - THH Products Price List - Shopping Cart Check Out

The Horse's Hoof Store - Order Info

The Horse's Hoof is a little company, and we intend to stay that way. When you call our toll-free number 1-877-594-3365, you will talk directly to me, Yvonne Welz -- which is why I'm not always available (I'm a busy person!). Every product that we offer in our store is one that we personally use, so I can give you specific advice pertinent to your unique situation. Everything we sell has been tested day in and day out by us on our own horses, and we sell them only because we use them! Click on a product catagory left (or bottom of page) for more information and to order online. Orders are usually shipped out within 1-2 business days. Visa, Mastercard, AMEX, Discover and Paypal. Order online 24 hours a day, or call and leave a message anytime, and I'll return your call.

Shipping Notes: Sorry, no Express Shipping on most Dynamite products or the Hoofjack - they always ship standard ground UPS. Most other items are shipped by USPS Priority Mail, except for items that are drop-shipped UPS or FedX (Hoofjack, most hoof boots, many Dynamite products). Express shipping will give you rush order processing, and a 3 day shipping method. Sorry, I can't offer a choice of delivery methods, I use the method that works out best for me. But if you're not sure, just ask! Always provide a USPS address, and if different, a ground delivery address, especially when ordering any large items.

United States shipping ONLY for EasyCare Boots. I drop-ship the EasyCare boots (Easyboots, Bares, Epics, Boas, Old Mac's and EasySoakers) from the EasyCare company, and they will no longer drop-ship to a foreign country. You will need to contact EasyCare, Inc. http://www.easycareinc.com for information on a dealer in your country.

Click here for complete product list in PDF format • Click here for a mail/fax order form.

FOREIGN ORDERS: If this is your first order from me, and you have a foreign address, or the billing and ship-to addresses are different, please provide detailed info about who you are and why you are ordering. If you don't, expect your order to be delayed while I try to verify. Suspiscious orders (which includes all orders from Nigeria) will be deleted if I cannot verify them. If I cannot contact you at your provided email address, I will delete your order.

Visa, Mastercard, American Express and Discover Card Accepted. Paypal is also an option in the shopping cart checkout.

Online Security Info

We use WebContactPro shopping cart system (http://www.webcontactpro.com), and Authorize.net Merchant Services secure credit card processing systems (http://authorize.net), so you can rest assured that your credit data is safe and secure. Just click on the "Add to Cart" button to add that item into your shopping cart order. This order can be cancelled at any time until your final order submission is completed.

After you click "Checkout," your order will be completed on a secure order page, located on a secure server, supporting SSL encryption. All information will be kept absolutely confidential. We do not and will not ever sell any customer information, and will treat your private information with the greatest care and respect! That's my promise!

Paypal

Return policy

General product returns within 30 days unused for full exchange (with no fee except any new shipping costs incurred) or refund (less a 20% restocking fee just to cover the credit card processing fees, which don't get refunded to me, as well as my time). Books/videos/DVDs are usually not refundable, with an exchange only if merchandise is defective. However, if you are really unhappy with something, just let me know and I'll make sure you turn into a happy customer, whatever I have to do!

Full Money Back Guarantee on all Dynamite products - If, after using a Dynamite product for 60 days, you are not satisfied with the results, you may fill out a product refund form and 100% of your purchase price will be refunded. Limit to one container.

Easyboots and Old Mac's Boots warranty information: Boots are guaranteed against defects for 90 days. Please call EasyCare Inc. for warranty details at toll-free 800-447-8836. Please do not return boots to The Horse's Hoof for warranty issues. Contact EasyCare Inc. before returning any pair of boots to them, as you will need return authorization first.

Before returning any product, it is advisable to contact me first, Toll Free 1-877-594-3365 or editor@thehorseshoof.com If you do not contact me first, there may be delays in getting your return processed. Please include all pertinent info in your return, and mail fully insured to The Horse's Hoof P.O. address at bottom of this page, or contact me if you need a UPS or Fed Ex shipping address.